The Emergency Department is open 24 hours a day, every day of the year and is staffed by a dedicated team of professionals. This includes emergency medicine specialist doctors, critical care trained nurses, nurse practitioners specialising in emergency care and physiotherapists with expertise in urgent musculoskeletal conditions. They are supported by technical and clerical staff.
Nearly 60,000 people are seen in our Emergency Department each year. These patients are suffering from serious illness or injury and require timely medical treatment.
We work hard together to ensure all patients receive prompt, high quality care and make every effort to minimise the time spent waiting.
On arrival please go to the triage desk, here you will speak with our staff and receive an initial assessment. From here patients are triaged (sorted) and streamed into high dependency, acute care, ambulatory care and shortstay areas and have the opportunity to be treated by nurse practitioners, mental health workers, care-coordinators and physiotherapists who complement the emergency team of physicians and nurses.
After the triage process you will need to wait to see a doctor. Your wait can be anywhere from a couple of minutes to several hours, this will depend on how unwell you are, how long your tests take to come back and the number of patients who also require treatment at a similar time. Patients who arrive by ambulance are not necessarily seen first.
While in the waiting room, please direct all concerns to the triage desk. If you have been taken through to one of the clinical areas, please direct all concerns to the nurse that has been allocated to care for you.
When you are unwell and are not at your best it is sometimes difficult to fully comprehend what is happening and you may not remember what you have been told. We strongly encourage you to discuss any issues you have with your care with your nurse or doctor to try and put you at ease about your medical condition and the current plan.
If you need to be admitted to the hospital, staff will discuss this with you.
No referral is needed.
When you come to Emergency please bring
For an overnight (or longer) stay
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